Cancellation + Rescheduling Policy

BHBS kindly asks all clients to provide a minimum 24 hours notice for cancellations and rescheduling .Bookings cancelled with less than 24 hours notice will forfeit their deposit and may be charged the remaining balance of their appointment.

Our policies are listed on our online booking system, when finalising your booking you are agreeing to our salon policy. In no circumstances will fee’s be void for clients who claim they weren’t aware of these policies.

 

Does BHBS take deposits?

Yes – for all online and in person bookings we require a 50% deposit to secure your appointment. Please note all deposits are non-refundable and are valid for 3 years. Should you give 24 hours notice of Reschedule or cancellation Your deposit is redeemable against on any service/s or products in the salon (this excludes cosmetic tattoo deposits).

 

If you are running late to your appointment

As BHBS operates on a back-to-back basis, it is important to notify BHBS as soon as possible if you are running late to your appointment. BHBS will accommodate wherever possible however, running 15 minutes late or greater will require your appointment to be rescheduled and result in a missed appointment fee.

 

Babies/Children & Guests in the Salon

We kindly ask clients to please not to bring babies or children with them during their visit due to safety reason. We thank you for your understanding and co-operation .

 

Last Minute Cancellations/No Shows

Cancellations within 24 hours from your appointment will result in a 50% late rescheduling or late cancellation fee of the booked service. No show will result in a 80% fee of the booked service. This will be debited from your nominated card on file and is to be finalised before rebooking. All Terms and Conditions are listed on our booking page prior to the deposit being paid.

 

Why We Charge Even If You Don’t Show Up

BHBS is a service based business – where time is put aside just for you. Without providing notice of being unable to attend your appointment, we don’t have the opportunity to fill your appointment. BHBS therefore asks all clients to be respectful of BHBS staff’s time and please take the time to read BHBS policy & T&C’s prior to booking.

 

Feeling Unwell?

If you are unwell this means you are unable to attend your appointment and we ask all clients to respectfully let us know prior to coming to your appointment.

 

All BHBS staff work within close proximity to our clients and the risk of transmission is incredibly highly. If you have a negative covid test but are still unwell & symptomatic of any illness this still means you are not able to attend your appointment.

 

If you attend an appointment unwell, you will be rescheduled and normal payment will still be charged.

 

Covid-19 Policy

As per normal instruction outside of Covid-19, if you are feeling unwell please reschedule your appointment. If you are to come unwell with visible symptoms you will kindly be asked to leave and payment is still expected for your appointment. If you are unable to make your appointment due to having covid or being a close contact, normal fee’s still apply.

PAYMENTS

BHBS accepts payments for products and services in the form of cash, via bank transfer or eftpos services. AFTERPAY maybe available with surcharge applies, surcharge amount refer to Square POS machine policy. BHBS requires that payments be made in full after your appointment prior to leaving the salon.

PARKING YOUR VEHICLE

We have plenty of parking right in front of our salon. For treatment requires longer hours, please park at the 8 hours bays otherwise there are plenty of 5 hours bays across the road at Morley Galleria.

 

Any other queries?

Please contact BHBS directly via email: bihairperth@gmail.com or phone: 0478 678 910